FAQ’s

WHO IS ELIGIBLE TO STAY AS A GUEST?

Jack’s Place accommodates families of patients at Ellis Medicine and Sunnyview Rehabilitation Hospital.

WHO DO I CONTACT TO REQUEST A ROOM?

Hospital Case Management and Social Work Services at the respective hospitals will qualify each guest of Jack’s Place.

The family member of a patient at Ellis Medicine will phone: 518-243-4101

The family member of a patient at Sunnyview Rehabilitation Hospital will phone: 518-382-4516

WHAT IS THE MAXIMUM LENGTH OF STAY?

The maximum length of stay at Jack’s Place is 15 nights. Requalification through Hospital Case Management and Social Work Services is required after 15 nights if a longer stay is needed.

WHAT IS THE COST OF MY STAY?

We never ask our guests to pay for the services provided. If a guest asks for a suggested donation amount, we will request $10 per room per night provided.

HOW MANY ROOMS PER FAMILY ARE ALLOWED?

One (1) bedroom per patient family is accommodated.

WHAT ARE MY RESPONSIBILITIES WHILE STAYING?

You are responsible for laundry and keeping your room and bathroom clean and neat throughout your stay.

Before checking out, please launder your bedding and towels, clean the bedroom & bathroom, and make the bed. Washers, dryers and detergent are located in the basement laundry room for your convenience.

Food and beverages are allowed in the kitchen and dining areas only. Please do not store food or beverages in your room.

Jack’s Place is a unique facility supported by its volunteers. Therefore, we rely on your willingness to share in the responsibilities of upkeep.  In addition to taking care of your own needs, feel free to lend a hand when you have the opportunity, but cleaning up after yourself and your family members comes first.

WHERE DO I PARK MY CAR DURING MY STAY?

Parking is conveniently located in the Ellis Medicine Parking Garage directly across the street from the House or in the Sunnyview Rehabilitation Hospital parking lot also across the street. 

Please note that the circular drive in front of Jack’s Place is for drop-off and pick-up only.